September 2014 Posts

Do You Sell Books? – FAQs

Another popular question we receive is "Do you sell books?"

We do not sell sheet music or books. However, Paige’s Music is a proud partner with J.W.Pepper, one of the nations leading printed music retailers. We share a building with their Indianapolis location and refer all of our customers to them. They share the same hours of operation as our main showroom and also offer FREE deliveries to our account schools through our convenient weekly visits by our District Managers.

To place an order or inquire about sheet music and books, click on the logo below or give them a call at the numbers listed.

Do You Have More Than One Location? – FAQs

It’s time for another frequently asked question. This time it’s “Do you have more than one location?”

Paige’s Music has one location:

5282 E 65th Street
Indianapolis, IN 46220 [MAP] [Look Inside]
1-800-382-1099

Store hours are Monday-Friday: 10-6, Saturday: 10-4, Sunday: Closed.

We also have a website located at www.paigesmusic.com that can handle most of the transactions you can do in the store. Some things, like getting your instrument serviced, can only be completed in our facility.

However, we have a couple of other ways for you to get your musical instrument needs taken care of.

Paige’s Music District Managers – We Bring The Store To You

We have 7 different District Managers that call on a particular set of schools each week. They divide their "routes" by the days of the week. Each District Manager has a set of schools he visits on Monday, a different set on Tuesday, a different set on Wednesday, and so on. That means we’re visiting your school at least one time each week. You can find which day we’re at your school by visiting our school delivery page.

Whether you need an instrument repaired, are in need of accessories, or purchasing/renting a new instrument, we can deliver it right to your school at no extra charge through our weekly visits by our District Managers.

Associate Stores

We also have relationships with existing music stores in 2 different communities that we call Associate Stores. These businesses have agreed to provide a local place for customers to take care of some basic transactions with Paige’s Music. They are:

Village Music of Zionsville
11818 E Sycamore St
Zionsville, IN 46077
(317) 873-6031

Klaverenga Guitar & Piano Studio of Lafayette
521 Main St.
Lafayette, IN 47901
(765) 742-6336

At each location you can rent an instrument, exchange to a different instrument, drop off an instrument in need of servicing as well as pick up a loaner. The stock at each location is limited, so it’s a good idea to call ahead to make sure they have what you need.

If you have any questions about this information, please contact us at news@paigesmusic.com.

 

How Do I Make A Payment On Your Website? – FAQs

This week we’re answering another frequently asked question. How do I make payments online?

The first step is to head to our website at www.paigesmusic.com.

Next, click on the “Sign In” link located on the far right of the gray navigation bar at the top of the page.

The page will refresh to show the Sign In box. If you already have a rental instrument, you should use the “Returning Customers” box to sign in.

Type in your Username and Password and click the blue Log In button.

Note: If you have a rental instrument from us already, please use the username and password that was automatically generated for you by our system. We provided those credentials to you in a letter/email just after you recieved your instrument. If you have discarded or misplaced that information, please call us at 1-800-382-1099 and we’ll help you get signed in.

After you have successfully signed in a welcome message will display at the top of the screen.

Click on “My Account” located in the gray navigation bar near the top of the page. Then choose “Make a Rental Payment”

The page will refresh to your list of contracts. If you have more than one, please click on “Make Payment” for the appropriate student.

The page will refresh to the Online Rental Payment screen.

  • If you’re payment is past due, the “Total due today” will show what is currently owed. You should select this if that’s all you’d like to pay at this time.
  • If you’re paying ahead, select the second choice – “Total due today plus the next renewal amount”.
  • You can also payoff your instrument by selecting the third choice.
  • Finally, you can apply any amount you’d like towards your instrument by choosing the final button and typing in the amount you wish to pay. This amount will be applied towards future payments.

Select the best option for you and click the “Next” button.

The page will refresh to your Credit/Debit Card Information.

Enter in all of the information and then click the “Make Payment” button.

That’s all there is to it. You should receive a email confirming that your payment has been received. If you do not receive it, please contact our accounting office by email or by phone at 1-800-382-1099.

NOTE: This post was updated on June 21, 2016 to reflect our new website.

How Do I View My Rental Account On Your Website? – FAQs

This week we’re answering another frequently asked question. How do I check my account online?

The first step is to head to our website at www.paigesmusic.com.

Next, click on the "Sign In" link located on the far right of the gray menu bar at the top of the page.

The page will refresh to show the Sign In box. If you already have a rental instrument, you should use the "Returning Customers" box to sign in.

Type in your Username and Password and click the green Sign In button.

Note: If you have a rental instrument from us already, please use the username and password that we automatically generated for you. We provided those credentials to you in a letter just after you recieved your instrument. If you have discarded or misplaced that information, please call us at 1-800-382-1099 and we’ll help you get signed in.

After you have successfully signed in the screen will show a welcome message at the top of the screen.

Click on "My Account" located in the gray navigation bar near the top of the page. Then choose "View Rental Accounts".

A list of all of the rental contracts associated with your account will appear on screen.

Click on "View Contract" on the right of the contract you would like to view.

This will bring you to the Rental Account Information page. Here you’ll be able to see your beginning balance, your monthly payment amount, the original number of payments, and the total payments made.

This screen shows a basic summary of your account. Should you have any questions, please contact our accounting office via email or by phone at 1-800-382-1099.

When Do You Visit My School? – FAQs

Our District Managers call on each of our account schools once a week. Watch the video to learn how to find out when we visit your school.