Tim Roethler Posts

What To Do When Your Mouthpiece Gets Stuck

This is a repeat from November of 2016, but always relevant with each new beginning class of students.  Please let us know if you need help with a stuck mouthpiece!

While at first glance removing a stuck mouthpiece can look fairly simple, it can be anything but.

The mouthpiece shank and the receiver both have specific tapers so the mouthpiece fits snug and doesn’t wiggle or leak air while playing. The mouthpiece may be stuck due to damage to the shank or the receiver. It might be dirty or it may have just been jammed on too tight.

In any scenario the proper way to remove the stuck mouthpiece without damage is to use a mouthpiece puller. There are many different pullers available on the market but the one we use here is a Bobcat or Accent brand.

You adjust the tool, with the screws, so that one side of the puller is pressing against the end of the receiver and the other side is pulling against the bottom of the mouthpiece cup.

How Do I Send My Instrument In For Repair – FAQ

Sending an instrument into Paige’s Music for repair is a very easy process. Here’s what you need to do:

1. Call us at 1-800-382-1099 to let us know that your instrument needs service. We’ll arrange for a loaner to be sent to your school so your student isn’t without an instrument for class. TIP: You’ll need to keep your mouthpiece, bow, reeds, and cleaning items with you so that you’ll have them to use with the loaner until your instrument is returned to you.

2. See your director to fill out our repair tag. A properly filled out repair tag is of vital importance in processing your repair and getting it back to you in a timely matter. Here are a few things to keep in mind:

  • School name – Just an example: We call on seven schools with the name Lincoln in it. Important to have the complete name. Lincoln JH, Lincoln MS etc.
  • Students name- Important. Especially when last name is different from Parent’s
  • Parent’s name- Vital! When looking up contracts, billing etc.
  • Address – Vital
  • Parent’s email – for contacting with estimates or questions
  • Phone numbers – for contacting with estimates or questions
  • Specific problems – We always look over the entire instrument top to bottom when it comes in for repair. We want to make sure the instrument goes back in the best shape possible after repair. It always helpful to have anything specific notated here. That way the repair person has it right in front of them while they are checking your instrument in and will make sure to address your concerns.

3. Our District Manager will bring the loaner with him on his next visit to your school. He will also pick up your instrument and bring it back to the store for servicing. Most of the time your instrument will be returned to you the following week.

TIP: Make sure you take your mouthpiece, bow, reeds, and cleaning supplies out of the loaner and put them back i your original case once your instrument has returned to your school.

You can also do this online.

1. Go to our website at www.paigesmusic.com

2. Scroll down and click on “Service Request”

Quick Tips On Caring For Your Baritone/Euphonium

Last spring we updated the care videos for several of the beginning instruments available on our Debut Rental Program. Below is the general care and maintenance video for Baritones and Euphoniums, with instruction given by Britton Watson of our Retail Sales Staff.

Quick Tips On Caring For Your French Horn

Last spring we updated the care videos for several of the beginning instruments available on our Debut Rental Program. Below is the general care and maintenance video for French horns, with instruction given by Chelsea Whittington of our Retail Sales Staff.

Quick Tips On Caring For Your Trombone

Last spring we updated the care videos for several of the beginning instruments available on our Debut Rental Program. Below is the general care and maintenance video for trombones, with instruction given by Tucker Woerner of our Retail Sales Staff.

Quick Tips On Caring For Your Trumpet

We recently updated the care videos for several of the beginning instruments available on our Debut Rental Program. Below is the general care and maintenance video for trumpets, with instruction given by Kristina Borders of our Retail Sales Staff.

Quick Tips On Caring For Your Saxophone

We recently updated the care videos for several of the beginning instruments available on our Debut Rental Program. Below is the general care and maintenance video for saxophones, with instruction given by Sam Motter of our Retail Sales Staff.

Quick Tips On Caring For Your Oboe

We recently updated the care videos for several of the beginning instruments available on our Debut Rental Program. Below is the general care and maintenance video for oboes, with instruction given by Erin Nichols of the Indy Flute Shop.