FAQs Posts

How Do I Send My Instrument In For Repair – FAQ

Sending an instrument into Paige’s Music for repair is a very easy process. Here’s what you need to do:

1. Call us at 1-800-382-1099 to let us know that your instrument needs service. We’ll arrange for a loaner to be sent to your school so your student isn’t without an instrument for class. TIP: You’ll need to keep your mouthpiece, bow, reeds, and cleaning items with you so that you’ll have them to use with the loaner until your instrument is returned to you.

2. See your director to fill out our repair tag. A properly filled out repair tag is of vital importance in processing your repair and getting it back to you in a timely matter. Here are a few things to keep in mind:

  • School name – Just an example: We call on seven schools with the name Lincoln in it. Important to have the complete name. Lincoln JH, Lincoln MS etc.
  • Students name- Important. Especially when last name is different from Parent’s
  • Parent’s name- Vital! When looking up contracts, billing etc.
  • Address – Vital
  • Parent’s email – for contacting with estimates or questions
  • Phone numbers – for contacting with estimates or questions
  • Specific problems – We always look over the entire instrument top to bottom when it comes in for repair. We want to make sure the instrument goes back in the best shape possible after repair. It always helpful to have anything specific notated here. That way the repair person has it right in front of them while they are checking your instrument in and will make sure to address your concerns.

3. Our District Manager will bring the loaner with him on his next visit to your school. He will also pick up your instrument and bring it back to the store for servicing. Most of the time your instrument will be returned to you the following week.

TIP: Make sure you take your mouthpiece, bow, reeds, and cleaning supplies out of the loaner and put them back i your original case once your instrument has returned to your school.

You can also do this online.

1. Go to our website at www.paigesmusic.com

2. Scroll down and click on “Service Request”

FAQ: How do I rent an instrument on the Paige’s Music website?

At Paige’s Music, we have partnered with many schools throughout the state to become the supplier of school band and orchestra instruments. For many families, the easiest option is to rent. Renting with Paige’s Music is a great opportunity to participate in music-making. We make rental easy and convenient and provide you with peace of mind.

All of our band and orchestra rentals include free repair and replacement, free deliveries and pick-up, exchange, return, and early purchase discount options.

We have several convenient options for renting an instrument on our Debut Rental plan. The most convenient option for renting an instrument is our online Option. You will select your school and your instrument and our system will autofill everything selected by your director for that instrument. From there, we can deliver the instrument directly to your school or you can pick-up the instrument in our store.

Watch the video below for a demonstration:

Which valve oil is right for my instrument? FAQ

Choosing the right valve oil at Paige's Music

At Paige’s Music, we are frequently asked “what valve oil do you recommend”? This answer can vary depending on the type and age of instrument as well as specific player preferences. Here is a short overview of our most popular options.

Student vs. Intermediate vs. Pro – Which Option Is Best For Me?

At Paige’s Music, we carry many instrument options. Most instruments fall under a broad category of “student”, “intermediate”, or “professional”.
Student-level instruments designed to be easy to play and easy to hold in the hands of beginning students. Student-level instruments are generally very budget friendly as it is difficult to have clear goals or commitment when your student is just beginning their music education.
Intermediate instruments provide a stepping-stone between student and professional-instruments. Intermediate instruments generally bring several features and design cues from professional instruments down to a more affordable level.
Professional instruments have the highest quality sound and ultimate-expressiveness, the two features essential to professional performance. These instruments are designed to be the very best instrument they can be and are constructed with the highest quality materials and the highest-level artisanship by the most experienced craftsman. These instruments often have advanced features that are only available at the professional level.

FAQ: How Do I Know If I Need To Upgrade My Instrument?

 

At Paige’s Music, we offer a wide variety of instruments that are substantial upgrades or step-ups to the standard student level instruments most musicians start with. How do you know you need a higher quality instrument? Here are a few questions to ask:

How is my instrument holding me back? For example, you are at a point where you have mastered the C major scale and can play it in consistent 16th notes at 120 beats per minute. Despite your great technique, no matter how much you clean and oil your valves, they just do not move as fast as you need them to move and it becomes very difficult to make each note speak clearly. When you come to this conclusion, it is time to try a more advanced trumpet with lighter, faster valves.

Back-To-School Sale 2016

back-to-school-sale

Come to Paige’s Music during the month of September and your first month is “on us” when you exchange your student instrument for a step-up instrument. This special offer is available on all of our step-up rental instruments in Paige’s Music, Encore Orchestral Strings, and the Indy Flute Shop throughout September.

Curious about the benefits of step-up instruments? Please watch our short video on the advantages of upgrading your instrument below.

 

If you wish to try any of our step-up instruments, please visit our store and our knowledgeable staff would be happy to assist you!  You can contact us at sales@paigesmusic.com or by calling 1-800-382-1099.

How Do I Send My Instrument In For Repair and Get A Loaner Instrument?

Sending an instrument into Paige’s Music for repair is a very easy process. Here’s what you need to do:

1. Call us at 1-800-382-1099 to let us know that your instrument needs service. We’ll arrange for a loaner to be sent to your school so your student isn’t without an instrument for class.

TIP: You’ll need to keep your mouthpiece, bow, reeds, and cleaning items with you so that you’ll have them to use with the loaner until your instrument is returned to you.

2. Our District Manager will bring the loaner with him on his next visit to your school. He will also pick up your instrument and bring it back to the store for servicing. Most of the time your instrument will be returned to you the following week.

TIP: Make sure you take your mouthpiece, bow, reeds, and cleaning supplies out of the loaner and put them back i your original case once your instrument has returned to your school.

Need to rent a school band or orchestra instrument? We’re here to help!

School Band and Orchestra Rentals at Paige's Music

It’s the beginning of August. The sun is shining, the wind is warm, it’s the height of summer. In Indiana, school is starting. For many students, this means that English, math, biology, history come roaring back from the long summer. For a growing number of students, this also means the beginning of the musician’s journey!

At Paige’s Music, we have partnered with many schools throughout the state to become the supplier of school band and orchestra instruments. For many families, the easiest option is to rent. Renting with Paige’s Music is a great opportunity to participate in music-making. We make rental easy and convenient and provide you with peace of mind.

All of our band and orchestra rentals include free repair and replacement, free deliveries and pick-up, exchange, return, and early purchase discount options.

We have several convenient options for renting an instrument on our Debut Rental plan.