FAQs Posts

Can I Payoff My Instrument Rental? – FAQs

Did you get some cash for Christmas and want to put it to good use? You could pay off your instrument rental contract early and save!

If you choose, you may pay off your instrument balance in full and save 40% off your remaining balance. You can do this at anytime during your contract. There is no penalty for paying your instrument off early.

To do this, please call our accounting office at 1-800-382-1099.

You can also complete this process online. Please refer to this earlier post that explains how to make a payment on our website.

As always, please give us a call if you have any questions.

What Are The Benefits Of A Better Instrument? – FAQs

Gift giving season is here and the perfect gift for your musician just might be a more advanced or, "step-up", instrument. Watch the video below as our Retail Staff shares a few thoughs on why a more advanced instrument might be beneficial to your student.

If this sounds like a great idea, then you should check out our Premier Rental Program. The Premier Rental Program is an easy, affordable way to transition your student from a beginner instrument to one that will support their rapidly-increasing skills as a musician.

If you have any further questions about this or anything else, please contact us for more information.

How Far Ahead Do I Need To Call To Have An Order Delivered To School? – FAQs

We’ve talked before about how to order supplies from us and get them delivered free to your school. However, we failed to mention how far ahead of time you need to contact us to ensure the quickest delivery.

The deadline for each school is a certain day and time. You can find that information on our delivery page.

Generally we need to receive the order the night before we visit your school. However, there are a few schools where we need a couple of days notice to ensure delivery. To be safe, be sure to visit our delivery page and use the drop down menu to select your school.

The video below shows how to use the school delivery tool on our delivery page.

As always, please give us a call for more information.

Do You Give Private Lessons At Your Store? – FAQs

private-teachers

Another question we get a lot is "do you give private lessons at your store?"

The short answer is, no we do not.

However, we do have a list of local teachers on our website. Each listing includes the area of the city and a zip code that helps show where each private teacher is located.

Take a look at our private teacher list by clicking on this link.

If you’re looking for string teachers, you should check out the private teacher maps on the Encore Orchestral Strings website.

As always, if you have any questions please contact us at 1-800-382-1099.

How Do I Send My Instrument In For Repair – FAQs

Sending an instrument into Paige’s Music for repair is a very easy process. Here’s what you need to do:

1. Call us at 1-800-382-1099 to let us know that your instrument needs service. We’ll arrange for a loaner to be sent to your school so your student isn’t without an instrument for class.

TIP: You’ll need to keep your mouthpiece, bow, reeds, and cleaning items with you so that you’ll have them to use with the loaner until your instrument is returned to you.

2. Our District Manager will bring the loaner with him on his next visit to your school. He will also pick up your instrument and bring it back to the store for servicing. Most of the time your instrument will be returned to you the following week.

TIP: Make sure you take your mouthpiece, bow, reeds, and cleaning supplies out of the loaner and put them back i your original case once your instrument has returned to your school.

You can also do this online.

1. Go to our website at www.paigesmusic.com

2. Scroll down and click on “Service Request”

 

3. Fill in the form and click on the blue “Submit” button

 

TIP: If you fill this form out after our store hours and we visit your school the next day, there’s a very good chance that we won’t have your loaner with us. If possible, try to make these requests before we close the night before.

When do we visit your school? Find out here!

As always, if you have any questions or experience any problems along the way, please contact us at
1-800-382-1099.

How Do I Order Supplies And Have Them Delivered To My School? – FAQs

Another frequently asked question is – How do I order supplies and have them sent to my school?

We have 2 options and neither one requires you to visit our store.

1. Call the store at 1-800-382-1099. Our Sales Associates will take your order, ask for your school, student name, and payment information. Then the order will be delivered by our District Managers on their next weekly visit to your school.

2. Order online. Browse our online store and add your items to your cart. Our website uses SSL (secure sockets layer) encryption to allow you to shop our site with confidence. And, we go through a site vulnerability scan several times a year which is verified by SecurityMetrics.

When you’re ready to checkout, sign in with the username and password that we sent to you when you first signed up for a rental instrument.

Note: If you have a rental instrument from us already, please use the username and password that was automatically generated for you by our system. We provided those credentials to you in a letter just after you recieved your instrument. If you have discarded or misplaced that information, please call us at 1-800-382-1099 and we’ll help you get signed in.

If you didn’t rent an instrument from us, go ahead and sign up for a new account.

During checkout make sure to choose “Delivery to Account School – Free” to make sure our District Manager will deliver your order for no charge.

billing-shipping

Next, enter your payment details.

payment

Finally, review your order. Note that the next delivery day for your student’s school will be noted under “Shipping Information.”

confirm-order

Click the “FINISH” button to finalize your order.

If you have any questions or experience any problems along the way, please contact us at
1-800-382-1099.

 

Do You Sell Books? – FAQs

Another popular question we receive is "Do you sell books?"

We do not sell sheet music or books. However, Paige’s Music is a proud partner with J.W.Pepper, one of the nations leading printed music retailers. We share a building with their Indianapolis location and refer all of our customers to them. They share the same hours of operation as our main showroom and also offer FREE deliveries to our account schools through our convenient weekly visits by our District Managers.

To place an order or inquire about sheet music and books, click on the logo below or give them a call at the numbers listed.

Do You Have More Than One Location? – FAQs

It’s time for another frequently asked question. This time it’s “Do you have more than one location?”

Paige’s Music has one location:

5282 E 65th Street
Indianapolis, IN 46220 [MAP] [Look Inside]
1-800-382-1099

Store hours are Monday-Friday: 10-6, Saturday: 10-4, Sunday: Closed.

We also have a website located at www.paigesmusic.com that can handle most of the transactions you can do in the store. Some things, like getting your instrument serviced, can only be completed in our facility.

However, we have a couple of other ways for you to get your musical instrument needs taken care of.

Paige’s Music District Managers – We Bring The Store To You

We have 7 different District Managers that call on a particular set of schools each week. They divide their "routes" by the days of the week. Each District Manager has a set of schools he visits on Monday, a different set on Tuesday, a different set on Wednesday, and so on. That means we’re visiting your school at least one time each week. You can find which day we’re at your school by visiting our school delivery page.

Whether you need an instrument repaired, are in need of accessories, or purchasing/renting a new instrument, we can deliver it right to your school at no extra charge through our weekly visits by our District Managers.

Associate Stores

We also have relationships with existing music stores in 2 different communities that we call Associate Stores. These businesses have agreed to provide a local place for customers to take care of some basic transactions with Paige’s Music. They are:

Village Music of Zionsville
11818 E Sycamore St
Zionsville, IN 46077
(317) 873-6031

Klaverenga Guitar & Piano Studio of Lafayette
521 Main St.
Lafayette, IN 47901
(765) 742-6336

At each location you can rent an instrument, exchange to a different instrument, drop off an instrument in need of servicing as well as pick up a loaner. The stock at each location is limited, so it’s a good idea to call ahead to make sure they have what you need.

If you have any questions about this information, please contact us at news@paigesmusic.com.