What Are The Benefits Of A Better Instrument? – FAQs

Wednesday, December 3, 2014 No Comments

Gift giving season is here and the perfect gift for your musician just might be a more advanced or, "step-up", instrument. Watch the video below as our Retail Staff shares a few thoughs on why a more advanced instrument might be beneficial to your student.

If this sounds like a great idea, then you should check out our Premier Rental Program. The Premier Rental Program is an easy, affordable way to transition your student from a beginner instrument to one that will support their rapidly-increasing skills as a musician.

If you have any further questions about this or anything else, please contact us for more information.

How Far Ahead Do I Need To Call To Have An Order Delivered To School? – FAQs

Tuesday, November 18, 2014 No Comments

We’ve talked before about how to order supplies from us and get them delivered free to your school. However, we failed to mention how far ahead of time you need to contact us to ensure the quickest delivery.

The deadline for each school is a certain day and time. You can find that information on our delivery page.

Generally we need to receive the order the night before we visit your school. However, there are a few schools where we need a couple of days notice to ensure delivery. To be safe, be sure to visit our delivery page and use the drop down menu to select your school.

The video below shows how to use the school delivery tool on our delivery page.

As always, please give us a call for more information.

Top 10 Tips from our Repair Shop

Tuesday, November 11, 2014 No Comments

mouthpiece-puller

  1. “An ounce of prevention is worth a pound of cure”. It is best to have your instrument serviced regularly in order to keep it in good playing condition. We recommend at least once a year but twice is better. Especially for woodwind instruments. With all their intricate key work and pads/corks that wear out from just regular use they need a little more TLC.
  2. The hole in the bottom of a brass instrument piston IS NOT for a screwdriver or a pencil! It is a vent hole and sticking anything in there is liable to damage the port in the piston and cause a more expensive repair.
  3. We pull stuck mouthpieces for FREE. However, we do charge to re-install mouthpipes. When in doubt…..let us do it. (Pictured above)
  4. When wiping off your flute or piccolo to keep it nice and shiny be careful to not rub the edges of the pads. The pads are covered with a thin membrane which tears very easily leading to an earlier than normal complete repadding.
  5. Bari saxes do not bounce! Not really a repair tip but more along our amazement of the condition of the bari saxes that come in for repair.
  6. When an instrument gets wet from one of Mother Natures surprises just carefully wipe it off and then let it air dry completely before putting it back in the case. Putting it back in the case wet can lead to mold/mildew and major problems
  7. Never use alcohol to clean an instrument. It can damage the finish on string, brass and woodwind instruments.
  8. One UN-repaired solder joint…… leads to another.
  9. Extend the life of your bow hair by releasing the tension on the hair after rehearsals and concerts.
  10. Completely filled out repair tags are our umbilical cord to the customer. Without a telephone number we can not call. Without an address we can not send a postcard. If specific problems are not notated we may not find them.

2014 SuperSale Is Just 2 Weeks Away

Tuesday, November 4, 2014 No Comments

supersale2014

The "SuperSale" at Paige’s Music is one of our biggest sales of the year. If you are thinking of moving your student up to an intermediate or advanced level instrument this is the best time to do it. We would love to help you find the best instrument for your advancing student or answer any questions about this special promotion.

Here’s how it works – Come to the store and draw a coupon that will allow you to "SUPER SIZE" your savings. The coupons range from 5%-50% OFF* our already low prices!

OR – If you would rather not use the coupon that you selected, you can use our 12 months same-as-cash* option. There’s no interest as long as your balance is paid in full within 12 months. There are minimum payments due each month and our retail staff can help estimate what those might be.

The sale runs from Thursday, November 20 through Saturday, November 22nd. Our hours are Monday – Friday: 10-6 and Saturday: 10-4.

As always, contact us via email at news@paigesmusic.com or by phone at 1-800-382-1099.

 

*Offers valid 11/20/14 through 11/22/14. One coupon per family. 12 Months Same-as-Cash subject to credit approval and applies to all instrument and accessory purchases $399 or more. Not applicable toward existing account balances or repairs. Offers cannot be combined. See store for details.

Do You Give Private Lessons At Your Store? – FAQs

Tuesday, October 28, 2014 No Comments

private-teachers

Another question we get a lot is "do you give private lessons at your store?"

The short answer is, no we do not.

However, we do have a list of local teachers on our website. Each listing includes the area of the city and a zip code that helps show where each private teacher is located.

Take a look at our private teacher list by clicking on this link.

If you’re looking for string teachers, you should check out the private teacher maps on the Encore Orchestral Strings website.

As always, if you have any questions please contact us at 1-800-382-1099.

How Do I Send My Instrument In For Repair – FAQs

Tuesday, October 21, 2014 No Comments

Sending an instrument into Paige’s Music for repair is a very easy process. Here’s what you need to do:

1. Call us at 1-800-382-1099 to let us know that your instrument needs service. We’ll arrange for a loaner to be sent to your school so your student isn’t without an instrument for class.

TIP: You’ll need to keep your mouthpiece, bow, reeds, and cleaning items with you so that you’ll have them to use with the loaner until your instrument is returned to you.

2. Our District Manager will bring the loaner with him on his next visit to your school. He will also pick up your instrument and bring it back to the store for servicing. Most of the time your instrument will be returned to you the following week.

TIP: Make sure you take your mouthpiece, bow, reeds, and cleaning supplies out of the loaner and put them back i your original case once your instrument has returned to your school.

You can also do this online.

1. Go to our website at www.paigesmusic.com

2. Scroll down and click on “Service Request”

 

3. Fill in the form and click on the blue “Submit” button

 

TIP: If you fill this form out after our store hours and we visit your school the next day, there’s a very good chance that we won’t have your loaner with us. If possible, try to make these requests before we close the night before.

When do we visit your school? Find out here!

As always, if you have any questions or experience any problems along the way, please contact us at
1-800-382-1099.

How Do I Order Supplies And Have Them Delivered To My School? – FAQs

Tuesday, October 7, 2014 No Comments

Another frequently asked question is – How do I order supplies and have them sent to my school?

We have 2 options and neither one requires you to visit our store.

1. Call the store at 1-800-382-1099. Our Sales Associates will take your order, ask for your school, student name, and payment information. Then the order will be delivered by our District Managers on their next weekly visit to your school.

2. Order online. Browse our online store and add your items to your cart. Our website uses SSL (secure sockets layer) encryption to allow you to shop our site with confidence. And, we go through a site vulnerability scan several times a year which is verified by SecurityMetrics.

When you’re ready to checkout, sign in with the username and password that we sent to you when you first signed up for a rental instrument.

Note: If you have a rental instrument from us already, please use the username and password that was automatically generated for you by our system. We provided those credentials to you in a letter just after you recieved your instrument. If you have discarded or misplaced that information, please call us at 1-800-382-1099 and we’ll help you get signed in.

If you didn’t rent an instrument from us, go ahead and sign up for a new account.

During checkout make sure to choose “Delivery to Account School – Free” to make sure our District Manager will deliver your order for no charge.

billing-shipping

Next, enter your payment details.

payment

Finally, review your order. Note that the next delivery day for your student’s school will be noted under “Shipping Information.”

confirm-order

Click the “FINISH” button to finalize your order.

If you have any questions or experience any problems along the way, please contact us at
1-800-382-1099.

 

Do You Sell Books? – FAQs

Tuesday, September 30, 2014 No Comments

Another popular question we receive is "Do you sell books?"

We do not sell sheet music or books. However, Paige’s Music is a proud partner with J.W.Pepper, one of the nations leading printed music retailers. We share a building with their Indianapolis location and refer all of our customers to them. They share the same hours of operation as our main showroom and also offer FREE deliveries to our account schools through our convenient weekly visits by our District Managers.

To place an order or inquire about sheet music and books, click on the logo below or give them a call at the numbers listed.